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IT Support Specialist
Lincoln Land Community College - Springfield, IL
posted 2 months ago
About the position
The IT Support Specialist at Lincoln Land Community College (LLCC) plays a crucial role in providing frontline technical support to students, faculty, and staff. This position is essential for ensuring the smooth operation of IT services and enhancing the overall technological experience within the organization. The role requires a passion for technology and the ability to thrive in a dynamic environment, contributing to the success of the college through expert tech solutions and support.
Responsibilities
- Provide frontline technical support to students, faculty, and staff.
- Assist users with troubleshooting and resolving IT-related issues both remotely and in-person.
- Maintain knowledge of current and emerging technologies to provide effective support.
- Document and track support requests and resolutions in the helpdesk system.
- Collaborate with other IT staff to improve service delivery and user satisfaction.
Requirements
- Associates degree in Information Technology or related field, or equivalent work experience.
- One or more years of relevant work experience in enterprise IT.
- Experience supporting end users remotely as well as in-person.
- Customer-focused attitude with strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Knowledge of networking fundamentals.
- Possess (or obtain within 6 months of employment) and maintain a valid and current CompTIA A+ Certification.
- Valid driver's license.
Nice-to-haves
- Experience in a helpdesk or technical support role within an educational or similar environment.
- Familiarity with ITIL practices and principles.
- Proven ability to handle multiple tasks simultaneously and manage time effectively in a fast-paced environment.
- Strong understanding of cybersecurity best practices and experience in implementing security measures.
- Server administration experience.
- Previous experience administering a Microsoft 365 environment.
- Previous experience supporting Apple products in an enterprise or educational environment.
- Experience installing and supporting audio/visual systems.
- Experience supporting videoconferencing equipment in an enterprise environment.
- Experience supporting Layer 1 network issues.
- Experience in IT asset management and deployment.
Benefits
- 23 paid holidays a year, including 2 weeks at the end of the calendar year and one week in March for mid-semester break.
- 12 Fridays off in the summer.
- 2 personal days and 15 sick days.
- Starting with 10 vacation days per year.
- Tuition waiver for staff, their spouse, and qualified dependent children on credited courses.
- Free access to on-campus fitness center.
