Volt - Pierre, SD
posted 5 months ago
Volt is immediately hiring IT Support Specialists in Spokane, Washington. As an IT Support Specialist, you will provide support services to internal and/or external users for software, applications, hardware, and telecommunications related issues. Your role will involve troubleshooting core bank applications, Microsoft applications, hardware errors, and Operating System issues. You will be responsible for collecting information, opening tickets, performing triage, and resolving or escalating issues related to new hardware/software requests, network, application software, and telecommunications to the appropriate staff. In this position, you will assist and support users with the use of core banking applications, standard software, Windows, MS Office, and other related banking business solutions. You will be expected to answer, evaluate, and prioritize incoming telephone, voicemail, email, and Self Service site requests for assistance. Additionally, you will maintain the Technical Support Software (HEAT) by identifying trends and accurately capturing details to enable the incident management function to improve IT processes and systems through accurate reporting. You will also create and update documentation on established Technical Support procedures and processes, problem resolution steps, and escalation procedures, making recommendations to management on updates and changes needed. Your responsibilities will include identifying and troubleshooting hardware, software, operating system, mobility, and telecommunications issues. You will be responsible for installing, configuring, troubleshooting, and resolving incidents with respect to networking and desktop environments, including LANs, WANs, remote access, and VPNs. Performing diagnostic techniques to identify problems, investigating causes, and recommending solutions to correct common failures utilizing remote access tools will also be part of your duties. You will be responsible for performing installations and configuring computers/laptops using standard processes and tools. As part of a 24X5 global support team, you may be required to be on-call during specific times/projects and escalate complex problems to a higher level of expertise within the organization. This is a full-time opportunity.