Gale Building Products - Santa Ana, CA
posted 4 months ago
To thrive as an IT Support Specialist at Behr, you have a customer services mindset and are energized by problem solving. As the IT Support Specialist, you will provide enterprise-wide technical support largely via phone, e-mail, and instant messaging. Primary tasks are the gathering and documenting of reported issues, troubleshooting with the goal to resolve issues by the end of the call, and collaborating with or escalating to others within IT as needed. You will perform scheduled operational tasks to monitor various IT systems which can include remote checks and reports, as well as physical checks within our Data Center. In this role, you will provide technical support over the phone and by e-mail, using various remote assistance tools such as screen-sharing and Remote Desktop. You will partner with other department personnel and management for call escalation and resolution, and support company-issued mobile devices. Your ability to diagnose, resolve, or escalate reported issues with software, hardware, and various other IT supported services and platforms will be crucial. You will also perform user setup procedures in Active Directory, Windows, Mac OS, O365, and other applications, and support Manufacturing and Distribution systems and users. Following documented procedures and creating new documentation when needed will be part of your responsibilities. You will troubleshoot kiosks located in The Home Depot locations and escalate to our Retail Team when necessary, along with daily follow-up on open tickets and tasks. This position requires a flexible workweek, including nights, weekends, or extended hours to meet production schedule requirements or provide support when required, as well as the ability to travel to remote locations for required training and onsite support.