IT Support Specialist

$50,000 - $75,000/Yr

Medical Answering Services - Syracuse, NY

Full-time - Entry Level

Remote - Syracuse, NY

Administrative and Support Services

About the position

The IT Support Specialist at Medical Answering Services (MAS) plays a crucial role in enhancing the organization's technology support and infrastructure. This position is responsible for providing Tier 1 end-user technology support, maintaining IT hardware and software, and ensuring efficient operations within the IT Infrastructure and Telephony Operations team. The specialist will work primarily on-site in Syracuse, NY, with some flexibility for remote work as directed by management.

Responsibilities

• Responsible for the configuration and deployment of end user hardware.
• First level of support for end user hardware, software, and networking issues.
• Keep detailed records of hardware inventory.
• Help create and maintain an organized IT workspace.
• Perform hardware upgrades and repairs.
• Carry out additional tasks as assigned.

Requirements

• 2+ years of professional IT experience
• Strong troubleshooting skills
• Experience with Microsoft Windows operating systems
• Experience with Microsoft 365 and Azure preferred
• Excellent written, verbal, and interpersonal communication skills
• Excellent attention to detail and organizational skills
• Ability to write and maintain documentation with a high level of accuracy
• Experience and comfortable working in a fast-paced team environment
• Good experience with MS Office Suite (Word, Excel, etc.)
• An Associate's Degree in Information Technology or equivalent work experience

Benefits

• Work from home flexibility at the discretion of the manager
• Competitive salary range of $50,000 - $75,000