Ensafe - Memphis, TN
posted 5 months ago
EnSafe is accepting applications for an IT Support Specialist at our Memphis campus. EnSafe is an employee-owned, global environmental consulting and engineering firm. We strive to provide cutting-edge, creative solutions for our clients. EnSafe specializes in custom solutions in Environmental Management and Planning, Civil Design Engineering, Environmental Restoration, Natural & Water Resources, Health & Safety, and Technology with offices operating within the US. The successful candidate will understand the fundamentals of IT Support with exceptional customer support for internal users. This candidate will need to be adaptable to new federal policies and regulations since EnSafe is a federal contractor. The role involves providing IT Service Desk end-user support for local and remote employees, supporting Microsoft Teams conference rooms and meetings, and offering enterprise-level knowledge and support of Windows 10/11 Operating Systems. Additionally, the IT Support Specialist will provide application support for Microsoft 365 Apps, Adobe Suite, and other third-party software, as well as Tier 1 and 2 network and telephony support. Other responsibilities include mobile device support for iOS, Android, and mobile hotspots, computer imaging and deployment, account, group, and mailbox management via Active Directory, Entra ID, and Exchange Online, and maintenance of the IT Knowledge base for IT and end-user reference. The position also requires rotation of after-hours (on-call) support, ensuring that all IT needs are met efficiently and effectively.