IT Support Specialist

$65,000 - $85,000/Yr

Creative Financial Staffing - Washington, DC

Full-time - Entry Level

Washington, DC

Administrative and Support Services

About the position

The IT Support Specialist will be responsible for providing first-line support for Office 365 applications and troubleshooting various IT-related issues. This role involves assisting in the development and implementation of IT policies and procedures, supporting VOIP systems, and maintaining the IT infrastructure to ensure optimal performance. The ideal candidate will have a strong background in IT support and excellent communication skills.

Responsibilities

• Provide first-line support for Office 365 applications, including troubleshooting issues and providing user training.
• Respond to and resolve technical support requests related to hardware, software, and network issues.
• Assist in the development, documentation, and implementation of IT policies and procedures to ensure efficient operations and compliance.
• Support and maintain VOIP systems, including configuration, troubleshooting, and user training.
• Monitor and maintain IT infrastructure, ensuring optimal performance and minimal downtime.
• Collaborate with team members to identify and implement process improvements.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Stay current with industry trends and best practices to continually enhance IT support capabilities.

Requirements

• Proven experience in IT support, preferably in a corporate environment.
• Strong knowledge of Office 365, including administration and troubleshooting.
• Experience with VOIP systems and related technologies.
• Familiarity with IT policies and procedures development.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.

Nice-to-haves

• CompTIA A+, Network+, or Security+ certification.
• Microsoft Entra or related identity and access management knowledge.
• Experience with ticketing systems and remote support tools.

Benefits

• Competitive salary range of $65,000 - $85,000 per year.