Armor Works Enterprises - Chandler, AZ
posted 2 months ago
Full-time - Entry Level
Chandler, AZ
About the position
The IT Support Specialist at Armor Works Enterprises is responsible for providing technical assistance to employees on various IT-related issues across electronic devices, including computers, phones, and printers. This role involves both remote and on-site support, ensuring that end users receive help with desktop hardware and software, managing upgrades, and deployments for desktops and laptops.
Responsibilities
- Respond to IT support tickets and employee inquiries promptly.
- Provide assistance with IT-related issues to employees.
- Document issues, troubleshooting steps, and resolutions.
- Install, configure, and upgrade software and hardware.
- Perform maintenance on IT equipment and systems.
- Troubleshoot and resolve hardware and software problems.
- Deploy new desktops and laptops, ensuring proper setup.
- Manage user accounts, security settings, and access permissions.
- Conduct training sessions on the use of IT hardware and software.
Requirements
- Must be a US Citizen
- An Associate's degree in Computer Science, Information Technology, or a related field is highly preferred, or a minimum of 3 years of experience in desktop support.
- Proven experience in a Windows-based help desk or support environment.
- Proven expertise in providing support for Microsoft Office Suite (Office 365).
- Comprehensive understanding of operating systems, network configurations, and both hardware and software troubleshooting.
- Robust problem-solving abilities and analytical thinking.
- Skilled at managing multiple priorities and coordinating simultaneous projects effectively.
- Exceptional interpersonal and communication skills.
Nice-to-haves
- CompTIA A+ Certification highly preferred
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
