Blythe Construction - Charlotte, NC
posted 4 months ago
Vinci Construction USA is seeking an IT Support Specialist to join our Technology team in Charlotte, NC. This role is pivotal as you will serve as the primary point of contact for assigned locations, ensuring that all systems operate smoothly and efficiently. The IT Support Specialist will be responsible for providing Tier 1-2 support for desktops running Windows operating systems, managing software applications, and assisting users in maximizing their use of these applications. Clear and concise communication is essential, as you will need to escalate issues to senior leadership or vendors when necessary. A thorough understanding of Windows software, various hardware components, and strong customer service skills are critical for success in this position. In this role, you will create, review, and triage support tickets promptly, providing end-user desktop support either remotely or in person. You will also be involved in installing and configuring new Windows 11 computers, monitors, and printers, as well as assisting with system administration tasks such as server upgrades, patches, and deployments. Familiarity with tools like Ring Central Support and Jira is beneficial, and you will have the opportunity to learn about Cisco switches, internet connectivity, and Cisco IP phones. Additionally, you will be responsible for creating clear process and system diagrams, maintaining tracking systems for key performance indicators (KPIs), and generating reports to support business operations. Your role will also involve providing timely and accurate information to end users, addressing inquiries, and resolving issues efficiently. Regular attendance at meetings to provide status updates to project participants and department leadership is expected, along with adherence to management guidance and company policies. This position requires a proactive approach to problem-solving and a commitment to delivering exceptional customer support.