IT Support Specialist

INSPYR Solutions - Irving, TX

Full-time - Entry Level

Irving, TX

Administrative and Support Services

About the position

We are seeking an IT Support Specialist in Irving, TX. The IT Support position is a crucial role within our organization, responsible for providing technical assistance and resolving software and hardware issues for our employees. As an IT Support specialist, you will be the first point of contact for troubleshooting problems, ensuring timely and efficient resolutions to maintain productivity. Your exceptional communication skills and technical expertise will contribute to the smooth operation of our technology infrastructure, promoting a positive user experience. In this role, you will have a solid understanding of Remote Desktop Protocol (RDP), System Center Configuration Manager (SCCM), Microsoft Suite, O365, and other relevant technologies. You will provide technical support and assistance to end users regarding software, hardware, and network-related issues, both in person and remotely. Your responsibilities will include installing, configuring, and troubleshooting desktop and laptop systems, printers, scanners, and other peripheral devices. You will also diagnose and resolve software and hardware problems, including operating system issues, application errors, and connectivity problems. Collaboration with the IT team will be essential as you maintain inventory records, track hardware and software assets, and assist with software license management. While VMware experience is a plus, basic experience with Active Directory and networking knowledge is also required. Strong multitasking and problem-solving skills are essential for success in this role. The schedule is flexible, with staggered work hours between 6 AM and 7 PM, including morning and evening shifts. Some customer service experience and intermediate technical skills are necessary, along with the ability to lift and move equipment if needed.

Responsibilities

• Provide technical support and assistance to end users regarding software, hardware, and network-related issues, both in person and remotely.
• Install, configure, and troubleshoot desktop and laptop systems, printers, scanners, and other peripheral devices.
• Diagnose and resolve software and hardware problems, including operating system issues, application errors, and connectivity problems.
• Collaborate with the IT team to maintain inventory records and track hardware and software assets.
• Assist with software license management.
• Utilize Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) for support tasks.
• Demonstrate basic experience with Active Directory and networking knowledge.

Requirements

• Solid understanding of Remote Desktop Protocol (RDP), System Center Configuration Manager (SCCM), Microsoft Suite, O365.
• Intermediate technical skills and some customer service experience.
• Ability to lift and move equipment if needed.
• Basic experience with Active Directory and basic networking knowledge.
• Strong multitasking and problem-solving skills.

Nice-to-haves

• VMware experience would be a plus.

Benefits

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• Additional benefits as mentioned in the job description.