Mount Saint Charles Academy - Woonsocket, RI
posted 3 months ago
About the position
The IT Support Specialist at Mount Saint Charles Academy plays a crucial role in ensuring the smooth operation of all technology utilized by faculty, staff, and students. Reporting directly to the Director of IT, this position is integral to the daily functioning of the school's technological environment. The specialist will engage with approximately 620 students and 70 faculty and staff members, providing support and guidance in the use of technology to enhance the educational experience. As a Bring Your Own Device (BYOD) school, the academy relies heavily on effective technology integration, making this role vital for fostering a productive learning atmosphere. In this position, the IT Support Specialist will be responsible for managing and supporting various technology needs across the school. This includes overseeing the technology used by around 12 staff members, managing approximately 200 laptops and 30 desktops, and ensuring that all endpoint devices are functioning optimally. The specialist will also be tasked with maintaining the Google Workspace Suite platform for all users, providing help desk support, and keeping accurate records of technology incidents to monitor and resolve issues efficiently. Additionally, the role involves managing audio/visual technologies, including video projectors and sound systems, as well as ensuring the accessibility of copy machines and printers for staff, faculty, and students. The IT Support Specialist will also support teachers in utilizing educational technology applications, procure necessary licenses, and maintain an inventory of technology assets. A unique aspect of this role is the development and management of a student-run help desk, which not only aids in technology support but also provides students with valuable hands-on experience in IT operations.
Responsibilities
- Supports teachers and students in the use of technology to enhance learning.
- Oversees and supports technology for approximately 12 staff members.
- Supports tech needs for business and essential offices.
- Manages school endpoint devices (200 laptops/Approx 30 desktops).
- Maintains the Google Workspace Suite platform for all users.
- Provides Help Desk level access and support.
- Maintains an accurate record of technology incidents and monitors all open issues to ensure expectations are met.
- Manages audio/visual technologies such as video projectors, digital displays, and sound systems/components.
- Manages copy machines/printer accessibility of staff, faculty, and students using Uniflow.
- Supports teachers in the use of educational technology applications, procures appropriate licenses and permissions, and maintains records of use.
- Maintains technology inventory and asset database with system configuration.
- Develops and manages a student-run help desk.
Requirements
- Knowledgeable with a variety of desktop and mobile hardware formats.
- Experience with desktop, on-prem/cloud-based server systems (O365, and G Suite).
- Basic networking skills.
- CompTIA A+ certification or equivalent preferred.
- Ability to work independently and as part of a cohesive team.
- Effective communication skills to relate to and work with staff, administration, and the public.
- Educational technology experience strongly preferred.
