Apollo Technology Solutions - Atlanta, GA
posted 2 months ago
Full-time
Onsite - Atlanta, GA
Professional, Scientific, and Technical Services
About the position
The IT Support Specialist role is a contract position based in Atlanta, GA, focused on overseeing IT systems and assets, assisting with upgrades and fixes, and providing training and support. The position requires extensive knowledge of computer hardware and software, network maintenance, and industry trends to maintain essential IT operations and enhance employee productivity.
Responsibilities
- Install, configure, and support workstation software, hardware, printers, and phones.
- Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy.
- Execute systems and network design, documentation, implementation, testing, and administration, ensuring components meet business needs and work together seamlessly.
- Implement applications and software upgrades and troubleshoot any performance issues.
- Train employees in using software and hardware, and provide technical support when needed.
Requirements
- Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
- Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
- Experienced in troubleshooting issues on end user computing devices, including desktops, laptops, and Surface Pros.
- History of working in an Active Directory domain environment.
- Proficient at software installs and troubleshooting.
- Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
