Trans Ova Genetics - Madison, WI
posted 4 months ago
As an IT Support Specialist at Trans Ova Genetics, you will play a crucial role in providing exceptional service and support to our internal customers, which include employees across the organization. Your primary responsibility will be to assist with IT-related issues and support all electronic devices, including PCs, servers, and phones. This position requires a blend of technical expertise and customer service skills, as you will be the first point of contact for employees experiencing technical difficulties. In this role, you will be accountable for delivering both remote and on-site technical support to end users. This includes managing desktop hardware and software issues, performing upgrades and deployments of desktop and laptop systems, and ensuring that all IT equipment is functioning optimally. You will also monitor server and network health, conduct user account maintenance, and oversee data backups, including performing restores when necessary. Your ability to communicate effectively and resolve issues quickly will be essential in this position. You will need to handle conflicting demands and priorities while maintaining a customer-oriented approach. The ideal candidate will have a strong background in information technology, with at least two years of proven experience in troubleshooting and installing hardware in a network environment. Additionally, familiarity with various technologies, including Microsoft InTune, AutoPilot, and Active Directory, will be beneficial in providing comprehensive support to our users.