IT Support Specialist

$52,000 - $58,240/Yr

Julie Hagan - Houston, TX

Full-time - Entry Level

Houston, TX

About the position

The IT Support Specialist will serve as the primary technical support resource for both local and remote users, ensuring efficient operations through the deployment, troubleshooting, and repair of various office technologies. This role involves hands-on and remote assistance, addressing network issues, and supporting a range of applications and devices.

Responsibilities

• Provide hands-on and remote technical assistance to users across multiple locations.
• Address and resolve internet and network-related issues.
• Set up and configure desktops, laptops, and mobile devices using company-approved configurations.
• Perform repairs and troubleshoot issues related to printers, scanners, copiers, and other office technology.
• Provide technical support for in-house applications and industry-standard tools like Microsoft Office and Microsoft Teams.
• Participate in hardware and software rollout projects, coordinating with the department for smooth transitions.
• Assist in the auditing and management of computer equipment and network infrastructure.
• Provide new hires with a basic introduction to their tech setup.
• Take ownership of assigned tasks and projects, ensuring completion within specified timelines.
• Monitor and enforce IT security policies.

Requirements

• High School Diploma or equivalent required; Associates Degree in IT or a related field preferred.
• 1-2 years of relevant IT experience required.
• Understanding of IT Helpdesk practices with strong emphasis on customer service.
• Extensive knowledge of computer hardware, software, and basic networking.
• Understanding of network wiring and small office network configurations.
• Experience working with Active Directory managing user accounts and access.
• Strong knowledge of Windows OS, computer hardware, and basic networking.

Nice-to-haves

• Experience with Active Directory and network setups.
• Demonstrated computer skills including a working knowledge of MS Office products.

Benefits

• Competitive hourly compensation of $25 - $28 per hour.