IT Support Specialist

$47,840 - $54,080/Yr

Truenorth Steel - Fargo, ND

Full-time - Entry Level

Fargo, ND

Fabricated Metal Product Manufacturing

About the position

The IT Support Specialist at TrueNorth Steel plays a crucial role in the Information Technology Department, which is dedicated to providing technology tools and support to all employees across TrueNorth Steel and its affiliated companies. This position is primarily customer-facing, requiring the specialist to address and resolve technical issues faced by end-users while delivering exceptional customer service. The IT Support Specialist will manage incoming calls, emails, and support tickets, ensuring that all communications are handled efficiently and effectively to meet user needs. In this role, the specialist will be the first point of contact for user technology issues, responsible for the end-to-end management of the support process. This includes troubleshooting service issues, conducting follow-up calls, and collaborating with team members to ensure a seamless support experience. The specialist will also be tasked with the installation, configuration, and support of end-user hardware and software, as well as contributing to IT and corporate projects as needed. To succeed in this position, the IT Support Specialist must maintain a strong technical and functional knowledge of IT systems, hardware, and software, while also demonstrating excellent problem-solving skills. The role requires effective communication, organization, and a proactive approach to resolving work-related problems. Additionally, the specialist will assist in developing documentation for assigned systems, such as troubleshooting guides and operating instructions, and will be expected to grow and maintain knowledge of emerging technologies. Prompt and dependable attendance is essential, along with the ability to embrace and exemplify the qualities defined by TrueNorth Steel's Game Changer philosophy.

Responsibilities

• First point of contact for user technology issues.
• Manage incoming calls, emails, and tickets.
• Manage support process end-to-end, including follow-up calls and troubleshooting service issues.
• Communicate and collaborate with team members to ensure efficient handling of work tickets and calls.
• Installation, configuration, and support of end-user hardware and software.
• Act as a project resource for IT and corporate projects as needed.
• Gain knowledge needed to support the hardware and software used in the environment.
• Assist in developing documentation for assigned systems, such as troubleshooting guides and operating instructions.
• Grow and maintain technical and functional knowledge of emerging technologies.
• Demonstrate prompt and dependable attendance.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• Associate degree in Computer Science, Networking, or related field or equivalent work experience in a related field.
• 1 - 3 years previous experience in IT preferred.
• Strong understanding of IT systems, hardware, and software.
• Strong problem-solving skills.
• Ability to communicate effectively with others using spoken and written word clearly and concisely.
• Organizational skills to follow a systematic method of performing tasks.
• Ability to work cooperatively with others to achieve common goals.

Nice-to-haves

• Experience in customer service roles.
• Familiarity with emerging technologies.

Benefits

• Full benefits package including health insurance and retirement plans.