Abilities First
posted 4 months ago
Abilities First, Inc. has been dedicated to improving the lives of individuals with developmental disabilities for nearly sixty years. We provide a comprehensive range of services, including school and preschool programs, day habilitation, residential habilitation, community habilitation, and employment services. Our organization values diverse experiences, identities, and backgrounds, and we are committed to an inclusive and supportive work environment for all individuals, regardless of their abilities, race, ethnicity, religion, socio-economic status, gender, or gender identity. As an equal opportunity employer, we strive to create a workplace that reflects this commitment. The IT Support Specialist will play a crucial role in delivering 1st and 2nd call IT support to end users at Abilities First. This position serves as the escalation point for the Helpdesk Technician, addressing tier 2 issues and ensuring effective resolution. The IT Support Specialist will be involved in the planning and execution of IT projects across the agency, requiring the ability to identify IT-related issues and develop long-term strategies based on available information. Additionally, this role includes maintaining network asset accountability, training end users on IT-related applications, procedures, and hardware, and collaborating with the IT Team to provide exceptional support to all staff and individuals receiving services. This position is primarily based in Orange County, NY, with travel required to other sites within the county and occasional trips to Dutchess County. The work schedule is full-time, Monday through Friday, with a commitment of 40 hours per week. Compensation for this role ranges from $56,560 to $60,715, depending on education, experience, and relevant credentials or certifications.