IT Support Specialist

Pivotal Solutions - Omaha, NE

Full-time

Omaha, NE

Professional, Scientific, and Technical Services

About the position

The IT Support Specialist at Pivotal Solutions, Inc. is responsible for monitoring daily operations of IT systems, including servers and enterprise applications. This role involves evaluating current applications, configuring user devices, and administering the Microsoft Dynamics 365 ERP system. The specialist will collaborate with a Managed Services Provider to implement cybersecurity strategies and will also be tasked with training employees on various software applications. The position requires a proactive approach to technology advancements and process improvements.

Responsibilities

• Monitor daily operations, including server, hardware, software and enterprise systems
• Evaluate current applications and make recommendations for improvement
• Configure user devices and system access
• Administer Microsoft Dynamics 365 ERP system
• Collaborate with Managed Services Provider to execute Cyber Security strategies
• Stay up to date on technology advancements
• Perform quality work within deadlines with or without direct supervision
• Work independently while coordinating with other employees and organizations
• Train employees on the use of various software
• Write required Standard Operating Procedures (SOPs) for computer operations
• Complete monthly Preventive Maintenance tasks for specified machines
• Manage IT assets and inventory system
• Collaborate with other departments on projects, integrating new technology where possible

Requirements

• Excellent analytical and problem-solving skills
• Experience with Dynamics 365 (preferred)
• Proficient in MS Suite of products including Office365, Server, and Exchange
• Strong verbal/written communication skills
• Attention to detail
• Positive attitude, good judgment, and excellent time management skills
• Bachelor's degree in Computer Science (preferred) or a minimum of 2 years of work experience in a computer systems environment