Fairview Health Services - Hibbing, MN
posted 3 months ago
About the position
As an IT Support Specialist at Fairview Range, you will play a crucial role in providing mid-level support to users through calls routed to the Technical Service Center (IT Help Desk). Your primary responsibility will be to maintain accurate records of resolutions while assisting users with their technical issues. This position is essential in ensuring that our healthcare professionals can effectively utilize technology to provide the best care possible to our patients. You will be part of a dedicated team that values efficiency and effectiveness in resolving IT-related problems. In this role, you will document user requests for service appropriately, ensuring that all demographic information is recorded correctly. You will follow established procedures to log problems into the Call Management system, which is vital for tracking and resolving issues. Your tasks will include resetting clinical, financial, and network devices, managing print jobs, and resetting passwords for various applications. Additionally, you will be responsible for completing scheduled server reboots and assisting with life cycle replacements of IT equipment. You will also perform software and hardware installations, determine and resolve system problems effectively, and maintain accurate internal records and logs as instructed. Your willingness to improve efficiency and effectiveness will be highly valued, as will your ability to assist in setting up computers and peripheral equipment as requested by your supervisor. This position offers a unique opportunity to contribute to a comprehensive healthcare network while developing your skills in IT support.
Responsibilities
- Documenting user requests for service appropriately, recording callers' demographic information correctly, and recording the problem into the Call Management system following documented procedures.
- Following documented workflow processes to reset clinical, financial, and network devices, reroute, delete and restart print jobs, and reset passwords for applications, documenting into the Call Management System.
- Completing server reboots as scheduled or requested.
- Assisting with life cycle replacements.
- Performing software and hardware installs.
- Determining and resolving system problems effectively.
- Maintaining accurate internal records and logs as instructed or established.
- Demonstrating a willingness to improve efficiency and effectiveness.
- Assisting in the setting up of computers and peripheral equipment as requested by supervisor.
Requirements
- High school Diploma
- 1 year of training or experience with basic computer skills.
- Typing ability and speed necessary.
Nice-to-haves
- Computer experience in a health care facility desirable.
- 1-3 years of training or experience with basic computer skills.
- Associates degree.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
