IT Support Specialist

Atlas Technical Consultants - Lafayette, LA

Full-time - Entry Level

Lafayette, LA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The IT Support Specialist at Atlas Technical Consultants is responsible for providing technical support and assistance to company staff and clients. This role involves troubleshooting hardware and software issues, maintaining system performance, and ensuring effective communication with users. The specialist will work under general supervision, adhering to established guidelines and protocols, while also having the opportunity to mentor junior staff. The position emphasizes customer service, technical proficiency, and a commitment to quality and safety in all operations.

Responsibilities

• Provide technical support for hardware and software issues.
• Perform routine maintenance on system components.
• Assist in troubleshooting and resolving technical problems.
• Maintain effective communication with clients and staff.
• Document and track support requests and resolutions.
• Mentor and train junior support staff as needed.

Requirements

• 0 - 2 years of related experience in PC support preferred.
• Familiarity with Windows desktop operating systems and MS Office required.
• Basic knowledge of computer components and networking is a plus.
• A+ certification or equivalent education is required.
• High school diploma or equivalent is required.

Nice-to-haves

• Knowledge of inner workings of PCs and Windows operating systems desired.
• Experience with system performance evaluation and maintenance.

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Employee assistance program
• Health insurance
• Paid holidays
• Paid time off