IT Support Specialist

$63,852 - $63,852/Yr

Oakland University - Rochester, MI

Full-time - Entry Level

Rochester, MI

Educational Services

About the position

The IT Support Specialist at Oakland University plays a crucial role in providing comprehensive technical support to students, faculty, and staff. This position is responsible for analyzing, developing, coordinating, and implementing desktop and notebook installations, as well as ensuring desktop security practices are in place. The specialist will provide campus-wide support for a variety of issues, including email, operating systems, network connectivity, applications, and classroom technology. This role requires a proactive approach to technical troubleshooting, system changes, and upgrades, as well as conducting training sessions for faculty and staff on technical matters and classroom technology support. In addition to direct support, the IT Support Specialist will analyze departmental software and hardware needs, making recommendations for purchases based on thorough analysis. The position also involves contributing to and maintaining an internal knowledge base that documents departmental processes and procedures. The specialist will be expected to construct and perform training on new or changing processes and procedures, ensuring that all users are well-informed and capable of utilizing the technology effectively. Furthermore, this role provides high-level backup support to all distributed technology support (DTS) staff across the university community, ensuring a seamless support experience for all users.

Responsibilities

• Analyze, develop, coordinate, and implement desktop and notebook installations and desktop security practices.
• Provide campus-wide support to students, faculty, and staff for issues related to email, operating systems, network connectivity, applications, and classroom technology.
• Conduct technical troubleshooting, system changes, and upgrades for various technology systems.
• Provide technical training to faculty and staff on technology use and classroom technology support.
• Analyze departmental software and hardware needs and recommend purchases based on analysis.
• Contribute to and maintain an internal knowledge base of departmental processes and procedures.
• Construct and perform training on new or changing processes and procedures.
• Provide high-level backup support to all distributed technology support (DTS) staff across the university community.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a closely related field.
• Two years of experience working with computer hardware, Macintosh, Linux, and Windows operating systems, applications, and peripherals.
• Apple Certified Support Professional certification.
• Knowledge of operating system security.
• Ability to quickly and accurately diagnose and resolve problems remotely based on customer information, including hardware and software issues.
• Excellent organizational and analytical skills.
• Excellent oral and written communication skills.
• Ability to communicate effectively with others.
• Valid driver's license acceptable to the University's insurance carrier.

Nice-to-haves

• Apple Certified Technical Coordinator certification.
• Microsoft certifications.
• Flexibility in a changing environment with a strong desire to learn new applications and technologies quickly.
• Ability to handle difficult technical situations.
• Understanding of the university environment.

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• 403(b)
• Flexible schedule