Bluesprig - Houston, TX
posted 3 months ago
About the position
As an IT Support Specialist at BlueSprig Pediatrics, you will play a key role in providing technical support and ensuring the smooth operation of our IT systems. This position is crucial for maintaining the efficiency of our IT infrastructure and delivering exceptional customer service to our employees. You will be responsible for handling support requests, troubleshooting hardware and software issues, and maintaining our IT systems. Your focus will be on providing excellent customer service and attention to detail, ensuring that all technical issues are resolved promptly and effectively. In this role, you will serve as the initial contact point for customers seeking technical support, whether it be through email, Teams, or phone. You will perform remote troubleshooting by asking pertinent questions and utilizing diagnostic techniques to identify and resolve issues. Additionally, you will monitor and prioritize support requests to ensure timely resolution, while also identifying and suggesting improvements to existing processes and procedures. Clear communication of technical information to non-technical staff will be essential to ensure a positive IT experience for all employees. Your ability to manage multiple support requests while maintaining a high level of customer service will be key to your success in this position. You will be expected to work collaboratively with other IT team members to enhance the overall efficiency of our IT operations and contribute to a supportive and productive work environment.
Responsibilities
- Serves as the initial contact point for customers seeking technical support over email, Teams, or phone.
- Perform remote troubleshooting using pertinent questions as well as diagnostic techniques.
- Identify and suggest improvements to the existing processes and procedures.
- Provide exceptional customer service, ensuring a positive IT experience for all employees.
- Communicate technical information clearly and understandably.
- Monitor and prioritize support requests to ensure timely resolution.
Requirements
- Experience in software troubleshooting and technical support.
- Strong communication skills to convey technical information to non-technical users.
- Ability to perform remote troubleshooting and diagnostics effectively.
- Attention to detail and a focus on customer service.
