IT Support Specialist

Pennsylvania State UniversityState College, PA
517d$51,000 - $74,000Remote

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About The Position

The IT Support Specialist position at Penn State University is part of the Deskside Support team within Customer Experience, a division of Penn State IT. This role focuses on providing exceptional customer service and technical support to end users for hardware and software issues, supporting approximately 8,000 unique endpoint devices across various non-IT business units. The position requires a mix of in-person and remote work, with a strong emphasis on troubleshooting, relationship building, and process improvement.

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