Franklin Fitch - Irvine, CA
posted 2 months ago
Full-time - Entry Level
Irvine, CA
Professional, Scientific, and Technical Services
About the position
The IT Support Specialist role is crucial for providing exceptional technical support to a diverse end-user base within a professional services firm. This position will also play a significant role in supporting firm-wide projects during a period of digital transformation, ensuring that all technical issues are resolved efficiently and effectively.
Responsibilities
- Support the end-user base via telephone, email, and/or deskside visits.
- Resolve issues across desktop, server, and hardware environments.
- Support office AV environments, maintaining them for regular conferences/events.
- Maintain mobile devices across iOS and Android platforms.
- Take responsibility for office setups, conference room setups, and event setups.
- Ensure alignment to asset management processes.
- Participate in system updates and deployments.
Requirements
- Experience in Microsoft based environments.
- Experience with the full Office 365 suite.
- Experience supporting iOS and Android mobile devices.
- Knowledge of SCCM and/or Autopilot.
- Experience supporting Zoom and Teams.
- Participate in on-call/after-hour support rotations.
Benefits
- Generous PTO
- Medical, Dental, Vision Insurance
- 401k
- Performance-based salary increases
- Continuous training and development
