IT Support Specialist

Pivotal Solutions - Billings, MT

Full-time

Hybrid - Billings, MT

Professional, Scientific, and Technical Services

About the position

The IT Support Specialist at Pivotal Solutions, Inc. plays a crucial role in managing the company's daily IT operations. This position involves providing technical support, maintaining IT systems, and training employees on essential IT functions. The ideal candidate should be passionate about IT and eager to learn in a collaborative environment.

Responsibilities

• Provide first-line technical support to on-site and remote users via phone, email, and in-person interactions.
• Monitor the daily performance of computer systems, modifying configurations, utilities, and software default settings as necessary for workstations.
• Deploy new and replacement equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
• Maintain asset tracking records and collaborate with the IT Manager to develop and manage the equipment replacement schedule.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Develop training materials and procedures, and train users in the proper use of hardware or software.
• Stay up-to-date with current desktop and LAN technologies through continuing education, journal reviews, web searches, and formal seminar opportunities.
• Coordinate network coverage with the IT Manager. Occasional night and/or weekend work may be required.
• Complete other duties as assigned.

Requirements

• 2 years of relevant technical experience
• Proficiency in various operating systems (Windows, macOS, Linux)
• Excellent computer skills and the ability to quickly learn new computer systems
• Strong organizational skills and exceptional attention to detail
• Pleasant and professional demeanor in all client and internal communications
• Effective verbal and written communication skills, tailored to the needs of the audience
• Intellectual curiosity and a desire to grow within the field of IT
• Adaptability and the ability to stay current with the latest trends and best practices in technology