IT Support Specialist

Advancecare Health Services - Hendersonville, TN

Full-time - Entry Level

Remote - Hendersonville, TN

Ambulatory Health Care Services

About the position

The IT Support Specialist at AdvanceCare Health Services plays a crucial role in managing and maintaining the organization's IT systems. This position is responsible for troubleshooting software and hardware issues, configuring laptops, and ensuring seamless operations within the company. The specialist serves as the primary liaison between technical and non-technical personnel, requiring a blend of technical expertise and strong communication skills to provide effective technical solutions in a fast-paced environment.

Responsibilities

• Diagnose, troubleshoot, and resolve software and hardware issues efficiently.
• Configure and deploy laptops to ensure compatibility with company programs and security protocols.
• Regularly monitor and maintain system performance, applying updates, patches, and resolving inefficiencies.
• Provide exceptional support to staff, offering guidance on software installations, updates, and functionality.
• Handle sensitive information with discretion, tact, and professionalism.
• Maintain accurate records of IT requests, resolutions, and system configurations for future reference.
• Track and manage IT inventory, ensuring adequate resources to meet organizational needs.
• Act as a bridge between technical and non-technical teams, simplifying complex technical concepts.
• Maintain the operation and integrity of content management systems and databases, ensuring relevance and branding consistency.

Requirements

• High school diploma or GED equivalent; certifications such as CompTIA A+, ITIL Foundation are a plus, no bachelor's needed.
• Minimum of two years of experience in an IT support or related role.
• Strong troubleshooting skills for hardware, software, and system performance issues.
• Proficiency with operating systems (e.g., Windows, macOS) and business software applications.
• Exceptional communication skills to explain technical concepts to diverse audiences.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of IT security practices and compliance standards.
• Proficiency in Google Workspace (Docs, Sheets, Slides) and content management systems.
• Strong organizational skills with attention to detail and a proactive approach to problem-solving.

Nice-to-haves

• Experience with software troubleshooting
• Experience with help desk support
• Experience with documentation follow-up

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible schedule
• Referral program