IT Support Specialist

Atlas Technical Consultants - Duluth, GA

Full-time - Entry Level

Duluth, GA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The IT Support Specialist at Atlas Technical Consultants is responsible for providing technical support and assistance to company staff and clients. This role involves troubleshooting hardware and software issues, maintaining system performance, and ensuring effective communication with users. The specialist will work under general supervision, adhering to established guidelines and protocols, while also having the opportunity to mentor junior staff. The position emphasizes customer service, technical proficiency, and a commitment to health and safety standards.

Responsibilities

• Provide technical support for hardware and software issues.
• Perform routine maintenance on system components.
• Establish and maintain positive customer relationships.
• Handle customer questions and complaints efficiently.
• Communicate effectively with clients and staff.
• Participate in department meetings and contribute to desired outcomes.
• Mentor and train junior IT Support Specialists as needed.

Requirements

• 0 - 2 years of related experience in PC support preferred.
• Familiarity with Windows desktop operating systems and MS Office required.
• A+ certification or equivalent education is required.
• Basic knowledge of computer components and networking is a plus.
• High school diploma or equivalent is required.

Nice-to-haves

• Knowledge of inner workings of PCs and Windows operating systems.
• Experience with system testing and performance evaluation.

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Employee assistance program
• Health insurance
• Paid holidays
• Paid time off