IT Support Specialist
Quality Health Partners - Santa Ana, CA
posted 3 months ago
About the position
The Corporate IT Desktop Support Specialist will be responsible for providing in-house technical hardware and software support to the organization. This role serves as a primary point of contact for IT-related issues and will involve working with a diverse range of equipment and systems. The specialist will perform routine hardware and software testing, configuration, and installation, ensuring that all systems are functioning optimally. This position requires a proactive approach to troubleshooting and resolving technical issues, as well as maintaining the operability of Windows laptops and desktops, including regular updates and disk cleanups. In addition to routine support tasks, the specialist will be responsible for virus remediation and cleaning up vulnerabilities within the network. The role includes imaging, deploying, and troubleshooting PCs running Windows 10, Windows 11, Office 365, and various peripherals. The specialist will also troubleshoot basic PC networking principles, including cabling, TCP/IP, Wireless, DNS, DHCP, and Windows Authentication. A critical aspect of this position is managing company backups and ensuring their validity, as well as scheduling and implementing upgrades and security backups of hardware and software systems. The IT Support Specialist will also provide out-of-hours support for user technical emergencies, demonstrating a commitment to maintaining high levels of service and support for all employees, including C-Suite executives. This position requires strong communication skills, professionalism, and the ability to work independently as well as part of a team. The specialist will be expected to document solutions and organize tasks effectively, contributing to the overall efficiency of the IT department.
Responsibilities
- Perform routine hardware and software testing, configuration, and installation.
- Perform virus remediation and clean up vulnerabilities.
- Image, deploy, and troubleshoot PCs running Windows 10, Windows 11, Office 365, and assorted peripherals.
- Maintain and improve the operability of Windows laptops and desktops, including updates and disk cleanup.
- Troubleshoot basic PC networking principles including cabling, TCP/IP, Wireless, DNS, DHCP, and Windows Authentication.
- Responsible for company backups and test their validity.
- Schedule and implement upgrades and security backups of hardware and software systems.
- Provide out-of-hours support for user technical emergencies.
Requirements
- Experience with basic Windows Active Directory and Exchange account administration, including account creation, resetting passwords, adding PCs to a domain, and permissions.
- Experience with basic Windows file server, print server, and NAS administration including backups.
- Experience with firewalls, switches, and routers.
- Strong communication and personal skills for supporting C-Suite executives and their staff.
- Punctual and professional with a focus on tidiness.
- Self-starter with the ability to organize tasks and document solutions.
- Ability to work alone and as part of a team.
- Ability to work without constant supervision.
- Willingness to learn every aspect of the site systems and network environment.
- Knowledge of NIST, HIPAA, HiTrust Risk Frameworks is a plus.
Nice-to-haves
- Technical Certifications (Microsoft, Cisco, etc.)
- Experience with Microsoft Office Plus (Word, Excel, Outlook, PowerPoint, Visio, etc.)
- Experience with Sophos AV, ManageEngine, Adobe Acrobat, Forticlient VPN clients, Veeam Backup.
- Experience with VOIP Phones, iPhone, Android, Acronis, Veeam, QNAP, Watchguard, Synology, Dell EqualLogic, Cisco ASA, Fortinet, Barracuda Spam Filter, McAfee AV, McAfee MSME, SolarWinds, VMWare, ESXi, vSphere, vCenter, Exchange2016, MS SQL, SCCM, Cisco AP, WPA2, Cisco IOS, Cisco OSI, SwitchVox Voip, IIS, SSL, Cisco ASDM, Microsoft Server, OpenFire, Spark, RDS server 2012, Teamviewer, NTP, SSH, SFTP, Putty, PowerShell.
