IT Support Specialist

About the position

We’re searching for an IT Support Specialist. Westland Insurance Group Ltd is growing and has a new opportunity for an IT Support Specialist in Dartmouth, NS. The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us. Discover what’s possible, with Westland. As an IT Support Specialist, you’re a natural problem solver and an integral member of our IT team! You are responsible for ensuring incidents relating to in-house computing systems are recorded and resolved by means of troubleshooting problems, advising on appropriate actions, or redirecting to appropriate resources using the IT Service Management System. Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.

Responsibilities

• Be a key point of contact to communicate, manage and resolve IT incidents and fulfill service requests.
• Think two steps ahead by anticipating potential issues or bottlenecks and identifying possible solutions.
• Provide level 1 and 2 support for our technology systems via phone/chat/email/desk-side.
• Participate in IT customer projects including office moves, infrastructure deployments, and cloud services and 24*7 on call rotation.
• Safeguard the security of our information systems and networks by thinking two steps ahead and anticipating potential issues or bottlenecks and identifying possible solutions.
• Manage and monitor a wide range of systems issues, collaborating with other technical teams as needed.

Requirements

• Minimum three years experience in a Service Desk role, providing support in Microsoft environments (Windows10, Active Directory, Office 365, SharePoint, Teams).
• Certification in A+, Help Desk Professional, ITIL foundations preferred or an equivalent combination of education, training, and experience.
• Proficient in the use of remote desktop management and support tools as well as workstation configurations and desktop PCs.
• Excellent communicator with a passion for providing best customer services.
• Ability to learn new technologies quickly with strong attention to details and accuracy.
• Collaborative approach to deliver thoughtful and complete work as a strong team player while also being able to work independently.

Nice-to-haves

• Experience with ServiceNow.
• Bilingual and fluent in both English and French.

Benefits

• An open, flexible and welcoming workplace.
• Plenty of opportunities to grow and learn.
• Autonomy to drive your own success.
• Be part of an inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds.
• A total rewards program that takes care of your financial, physical, and mental health.
• Flexible paid Values Days to celebrate days important to you.
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients.