IT Support Specialist

Sanitas - Doral, FL

Full-time

Doral, FL

Professional, Scientific, and Technical Services

About the position

The IT Support Specialist at Sanitas is responsible for providing technical support to end-users, troubleshooting and resolving issues related to servers, desktop systems, networks, and other computer technologies. This role involves installing and testing hardware and software, training users on various applications, and ensuring a smooth operation of IT services within the organization.

Responsibilities

• Identify, troubleshoot, and resolve hardware, software, and network-related problems encountered by end-users.
• Provide technical support to end-users regarding computer hardware and software.
• Install, set up, and test computers and other hardware and software.
• Train users in various software applications and network-related procedures.
• Log requests using service manager, monitor progress, and track problem resolution.
• Act proactively to prevent issues and communicate with management regarding unresolved problems.

Requirements

• Associate's degree with at least two years of coursework in computer sciences.
• Current experience providing technical desktop and network support in a large multi-platform and multi-operating systems environment.
• One year of experience and an MCP (Microsoft Certified Professional) certificate OR Comp TIA Certifications.
• Knowledge of networking and Active Directory environment.
• Exceptional written, verbal, and presentation communication skills.
• Detail-oriented, well-organized critical thinker with strong analytical skills.

Nice-to-haves

• Bachelor's Degree in Information Technology preferred.
• An MCP (Microsoft Certified Professional) certificate OR Comp TIA Certifications preferred.