Aldridge - San Antonio, TX
posted 4 months ago
About the position
The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate will be exposed to some of the most cutting-edge technology and will work in a group of supportive, knowledgeable professionals. This position is ideal for individuals who have a knack for solving problems and a passion for helping others. The role requires a strong commitment to providing technically accurate and user-friendly solutions to basic end user requests, ensuring high user satisfaction while keeping up to date with the latest technology trends and products. In this role, you will be responsible for a variety of tasks including managing Active Directory, troubleshooting printer and email issues, providing application support, and handling new user creation and offboarding requests. You will also be involved in workstation and laptop builds and setups, as well as troubleshooting technical issues to provide effective solutions. Meeting daily utilization goals is essential, and you will occasionally need to travel onsite to perform tasks that cannot be completed remotely. A sense of humor and a positive attitude are crucial for success in this fast-paced, high-pressure environment.
Responsibilities
- Provide technically accurate, user-friendly solutions to basic end user requests
- Manage Active Directory
- Troubleshoot printer issues
- Resolve email issues
- Provide application support
- Handle new user creation
- Process user offboarding requests
- Build and set up workstations/laptops
- Troubleshoot technical issues and provide effective solutions
- Meet daily utilization goals
- Ensure high user satisfaction
- Keep up to date with the latest technology trends and products
- Occasionally travel onsite to perform tasks that cannot be completed remotely
Requirements
- Strong problem-solving skills
- Ability to work in a fast-paced, high-pressure environment
- Strong written and verbal communication skills
- Experience with ticketing systems is a plus
- CompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus
