Aurora Flight Sciences Corporationposted 9 months ago
$54,000 - $97,000/Yr
Full-time • Entry Level
Manassas, VA
Transportation Equipment Manufacturing

About the position

At Aurora Flight Sciences, we design, build, and fly advanced aircraft and enabling technologies from concept to reality. We are searching for a talented and self-motivated IT Support Specialist to help us create the future of flight. The IT Support Specialist will play a crucial role in ensuring the smooth operation of our IT systems and providing support to our onsite staff. This position requires a proactive individual who can manage multiple tasks efficiently and demonstrate strong time management skills. The specialist will be responsible for administrating and maintaining Windows Server 2016 and above, managing email administration tasks, and troubleshooting various hardware and software issues related to Windows and Mobile operating systems. Additionally, the role involves monitoring system alerts, managing ticket queues, and providing support for audio/visual equipment and systems. The ideal candidate will possess a high level of knowledge in supporting and managing desktop operating systems and applications, as well as experience with Active Directory services, Group Policy, DNS, and DHCP. The specialist will also be expected to have basic virtualization administration skills and an understanding of core network components. Familiarity with patch and vulnerability management, Microsoft AutoPilot, and backup solutions is also essential. The position requires the ability to lift up to 35 pounds and the capacity to sit or stand for extended periods while conducting work in an office environment. This is a full-time position located at our Manassas, VA facility, and we are looking for someone who can start as soon as possible.

Responsibilities

  • Demonstrates initiative and possesses strong time management skills
  • Efficiently manages ticket queues while providing support to onsite staff
  • Proficient in administrating and maintaining Windows Server 2016 and above
  • Possesses a high level of knowledge in supporting and managing desktop operating systems and applications
  • Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues
  • Capable of troubleshooting and triaging monitoring system alerts for system and networking environments
  • Basic virtualization administration skills, including rebooting virtual machines, resource allocation, and basic architecture knowledge
  • Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP
  • Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues
  • Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec)
  • Able to troubleshoot Office 365 products (Exchange/Point/OneDrive/Teams) using GUI and PowerShell
  • Familiar with patch and vulnerability management
  • Experience with Microsoft AutoPilot
  • Intermediate knowledge of Backup Solutions
  • Proficient in troubleshooting common remote solutions such as RDP
  • Basic understanding of core network components
  • Maintains standards and documentation as products and technologies evolve
  • Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems

Requirements

  • Education/experience typically acquired through advanced education (e.g. Bachelor) or an equivalent combination of education and experience (e.g. 4 years' related work experience)
  • Must be a US Person

Nice-to-haves

  • Security+ (CompTIA Security+)
  • MS-900 / AZ-900
  • Previous experience in a fast-paced environment, such as an MSP, is a plus
  • Experience with ITIL or other IT service management frameworks

Benefits

  • Health insurance
  • Flexible spending accounts
  • Health savings accounts
  • Retirement savings plans
  • Life and disability insurance programs
  • Paid and unpaid time away from work
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