The IT Support Specialist position at Apex Systems is a direct hire opportunity based in Greenville, SC, requiring onsite presence. This role is pivotal in providing technical support to various company branches through email and phone communications. The specialist will be responsible for troubleshooting network, branch, and internet issues, ensuring that all technical problems are resolved in a timely manner. The position demands a strong technical background, attention to detail, and excellent customer service skills, as the specialist will interact with both internal and external customers. In this role, the IT Support Specialist will provide ongoing technical support via inbound calls and emails, requiring an in-depth understanding of computer services, procedures, products, and systems. The specialist will evaluate and recommend solutions for broken equipment and will be responsible for submitting orders for new equipment as necessary. Additionally, the role involves addressing network and internet issues by liaising with appropriate resources, vendors, or ISPs to facilitate quick resolutions. The specialist will also be tasked with acquiring and installing necessary business programs for new computers, handling return checks, and running miscellaneous reports as assigned. The position is designed for individuals who can perform essential duties satisfactorily, showcasing strong organizational skills, problem-solving abilities, and effective communication skills. A valid driver's license is required, and the role does not involve any supervisory responsibilities. The work environment is a professional office setting, and the position requires sitting for extended periods and frequent use of a keyboard. The expected work hours are full-time, with flexibility in scheduling, including potential Saturday work depending on branch needs.