IT Support Specialist
Sybex Support Services Pvt Ltd•Portland, OR
459d
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About The Position
The L2 Desktop Support Engineer is responsible for providing advanced technical support for desktop-related issues, including hardware and software troubleshooting. This role involves configuring, deploying, and managing desktops and laptops, implementing security measures, and collaborating with teams to design effective desktop solutions. The engineer will also conduct root cause analysis, maintain technical documentation, and provide knowledge transfer to L1 support teams, while participating in on-call rotations as needed.
