IT Support Specialist
Metropolitan Community College - Kansas City, MO
posted 3 months ago
About the position
The IT Support Specialist position at Metropolitan Community College is a full-time role located at the Administrative Center. This position is critical in providing technical support, maintenance, and enhancement of the network infrastructure essential for the college's operations. The specialist will assist IT Engineers in coordinating and implementing technical support, ensuring that all systems function effectively and efficiently. The role requires a proactive approach to troubleshooting and resolving technical issues, as well as the ability to communicate effectively with both internal and external stakeholders. The IT Support Specialist will be responsible for providing technical assistance to end users through various channels, including phone, email, and in-person interactions. This may involve training users, troubleshooting technical issues, and responding to helpdesk requests. The specialist will also administer Microsoft 365 cloud technologies and monitor IT ticketing systems to identify and resolve IT issues promptly. Additionally, the role includes preparing and maintaining technical documentation to ensure accurate records of support activities. Collaboration is key in this position, as the specialist will coordinate with vendors, faculty, students, and other departments to resolve technical issues and facilitate departmental operations. The role also involves assisting engineers with day-to-day support for projects and incidents, maintaining networks, operating systems, servers, and wireless access systems, and troubleshooting network infrastructure problems. The IT Support Specialist will also be responsible for maintaining and troubleshooting IP phone systems and related applications.
Responsibilities
- Provides technical assistance to end users via phone, email, or in person.
- Administers Microsoft 365 cloud technologies.
- Monitors IT ticketing systems to identify and solve IT issues.
- Prepares, maintains, and updates technical and general reports, forms, records, and other documentation.
- Coordinates with vendors, students, faculty, and other internal and external staff to assist with resolving technical issues.
- Assists engineers with day-to-day support for projects and incidents.
- Maintains networks, operating systems, servers, and wireless access systems.
- Troubleshoots network infrastructure, including analyzing complex network-related problems.
- Maintains and troubleshoots IP phone systems and supporting applications related to emergency responder, contact center, and voicemail systems.
Requirements
- Associate degree (A.S., A.A.) or two-year technical certificate in computer science or related area.
- One (1) year IT support or related experience.
- Experience in implementation of system and infrastructure technologies.
- Experience managing M365 exchange online, Intune, and MS Teams.
- Experience maintaining and monitoring systems and technologies in the systems and Infrastructure department.
- Experience updating systems and infrastructure software and hardware configurations.
- Experience supporting and troubleshooting incidents reported by stakeholders.
- Ability to communicate effectively with internal and external stakeholders.
Nice-to-haves
- Experience in implementation of system and infrastructure technologies.
- Experience managing M365 exchange online, Intune, and MS Teams.
- Experience maintaining and monitoring systems and technologies in the systems and Infrastructure department.
Benefits
- 403(b)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid holidays
- Tuition reimbursement
