IT Support Specialist

$43,680 - $43,680/Yr

Clovity - South Jordan, UT

Full-time - Mid Level

South Jordan, UT

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The IT Support Specialist position at Clovity in South Jordan, UT, is a contract role focused on providing high-quality end-user technical support related to enterprise software and hardware. The specialist will be responsible for investigating, diagnosing, resolving, and recovering from hardware and software problems. This role requires a solid understanding of technology and the ability to apply that knowledge effectively to support existing systems. The ideal candidate will have experience in a complex, high-tech, and fast-paced work environment, ensuring that all technical issues are addressed promptly and efficiently. In this position, the IT Support Specialist will work closely with end-users to troubleshoot and resolve technical issues, ensuring minimal disruption to their work. The role involves not only responding to support requests but also proactively identifying potential issues and implementing solutions to prevent future problems. The specialist will be expected to maintain a high level of customer service and technical expertise, contributing to the overall success of the IT department. This contract position is expected to last for six months, with the possibility of extension based on performance and business needs. The work schedule is set for 40 hours per week, with an 8-hour shift from Monday to Friday, primarily during morning hours. The role requires in-person attendance at the South Jordan, UT location, making it essential for candidates to be able to commute to the office.

Responsibilities

• Provide high-quality end-user technical support for enterprise software and hardware.
• Investigate, diagnose, resolve, and recover from hardware and software problems.
• Maintain a high level of customer service while addressing technical issues.
• Proactively identify potential technical issues and implement solutions.
• Collaborate with team members to improve support processes and user experience.

Requirements

• 3 years of IT support experience.
• 4 years of customer support experience.
• 2 years of experience in a comparable complex, high-tech work environment.
• Strong understanding of enterprise software and hardware.

Nice-to-haves

• Experience in a fast-paced work environment.
• Ability to commute to South Jordan, UT.