IT Support Specialist

$72,800 - $83,200/Yr

The Judge Group - Los Angeles, CA

Full-time

Los Angeles, CA

Administrative and Support Services

About the position

Our client is currently seeking an IT Support Specialist who will be responsible for providing prompt and professional technical support to faculty, staff, the dean, and executive team members. This role involves assisting in the setup, configuration, maintenance, and troubleshooting of both Windows and Mac-based systems, including desktops, laptops, and peripheral devices. The IT Support Specialist will also support classroom technology, which includes AV equipment and interactive whiteboards. Troubleshooting and resolving software and hardware issues, including operating systems, Microsoft Office, and other organizational applications, will be a key part of the job. In addition, the specialist will manage user accounts and permissions within Active Directory, conduct regular maintenance, updates, and repairs on computers and network equipment, and provide one-on-one and group training sessions to users on various software applications, including Microsoft Office and organizational tools. Documenting and tracking support requests and resolutions using the organization's ticketing system is essential. The role requires collaboration with other IT team members to implement new technologies and improve existing systems while maintaining a positive, service-oriented attitude under pressure and managing multiple tasks.

Responsibilities

• Provide prompt and professional technical support to faculty, staff, the dean, and executive team members.
• Assist in the setup, configuration, maintenance, and troubleshooting of Windows and Mac-based systems, including desktops, laptops, and peripheral devices.
• Support classroom technology, including AV equipment and interactive whiteboards.
• Troubleshoot and resolve software and hardware issues, including operating systems, Microsoft Office, and other organizational applications.
• Manage user accounts and permissions within Active Directory.
• Conduct regular maintenance, updates, and repairs on computers and network equipment.
• Provide one-on-one and group training sessions to users on various software applications, including Microsoft Office and organizational tools.
• Document and track support requests and resolutions using the organization's ticketing system.
• Collaborate with other IT team members to implement new technologies and improve existing systems.
• Maintain a positive, service-oriented attitude while working under pressure and managing multiple tasks.

Requirements

• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Proficiency in troubleshooting hardware and software issues.
• Experience with Active Directory and network troubleshooting.
• Familiarity with Mac OS and related support.
• Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Excellent interpersonal and communication skills with a strong focus on customer satisfaction.
• Ability to diagnose, troubleshoot, and resolve complex technical issues.
• Experience in conducting user training sessions.
• Ability to work independently and as part of a team, manage time effectively, and handle multiple priorities.