IT Support Tech - Everett - 1st Shift, Thurs-Sat

ASGN - Everett, WA

Full-time

Everett, WA

Administrative and Support Services

About the position

The IT Support Technician role involves providing technical support in a factory environment, focusing on troubleshooting and repairing hardware and software issues. The technician will assist customers both in-person and remotely, ensuring that service level agreements are met while working as part of a dedicated support team available 24/7.

Responsibilities

• Perform onsite troubleshooting, repairs, and upgrades for client hardware and software resolution.
• Provide Installation, Moves, Additions, Changes, and Dispose Activities upon request.
• Perform hands-on and in-depth troubleshooting and associated repairs of failed client hardware and software.
• Document all service activities thoroughly.
• Meet all success-measuring benchmarks (customer services, SLO / SLA's, etc...)

Requirements

• A+ Certification or equivalent experience/knowledge
• Experience troubleshooting and repairing basic networking issues
• Demonstrate good customer service skills
• Ability to work independently and manage time to complete tasks
• Advanced hands-on experience troubleshooting & repairing client hardware
• Possess strong communication skills; both verbal and written
• Ability to lift 35 lbs.
• Pass security and drug testing

Benefits

• Quality career resources
• Training and certifications
• Development opportunities
• Comprehensive benefits package