IT Support Tech - PRN

LifePoint Health - Sylva, NC

Full-time - Entry Level

Sylva, NC

51-100 employees

Hospitals

About the position

The IT Support Tech position at Harris Regional Hospital is a critical role within the Information Technology department, responsible for providing technical support and assistance to hospital staff and clients. This position is designed for individuals who are passionate about technology and have a strong desire to help others. The IT Support Tech will be the first point of contact for users experiencing technical issues, ensuring that all inquiries are handled professionally and efficiently. The role involves answering Help Desk calls, documenting client interactions, and resolving a variety of technical issues related to software applications and hardware malfunctions. In this role, the IT Support Tech will be responsible for planning, implementing, and supporting various IT functions. This includes answering incoming client calls to the Support Center, documenting client call information accurately in automated Help Desk software, and resolving client inquiries regarding application usage, such as Order Management, Patient Accounting, and Microsoft Office applications. Additionally, the technician will troubleshoot low-level hardware issues, such as printers and PCs, and route more complex issues to the appropriate IT personnel. The IT Support Tech will also prepare detailed and summary reports on a weekly and monthly basis, reflecting the number of calls received, resolved, and open issues. This data will be crucial for analyzing trends and improving service delivery. The role requires a proactive approach to hardware and software assessment, installation, and troubleshooting, ensuring that all network nodes at the hospital are operational and performing within established limits. The technician will oversee hardware malfunctions, coordinating with vendors when necessary to rectify problems and maintain compliance with maintenance agreements. Overall, this position is essential for maintaining the technological infrastructure of Harris Regional Hospital, ensuring that staff can effectively utilize IT resources to provide high-quality patient care.

Responsibilities

• Answer Help Desk calls in a professional manner.
• Document client calls accurately in automated Help Desk software.
• Resolve client inquiries concerning application usage and low-level hardware issues.
• Route client issues to the appropriate area in IT.
• Prepare detailed and summary reports on weekly and monthly call statistics.
• Assess, install, and troubleshoot hardware and software issues.
• Oversee hardware malfunctions and coordinate with vendors for resolutions.
• Verify that all network nodes at the hospital are operational.

Requirements

• Minimum of an Associate's degree and two years of experience, or equivalent five years of experience.
• Preferably two years of experience in a healthcare setting.
• Ability to interact effectively with clients in a complex environment.
• Strong communication skills to interact with different levels of management and IT personnel.
• Ability to coordinate with vendors for problem resolution.
• Capability to handle high-pressure situations.

Nice-to-haves

• Experience with healthcare IT systems and applications.
• Familiarity with Help Desk software and ticketing systems.

Benefits

• Opportunities for professional development and training.
• Supportive work environment focused on employee well-being.