ASGN - Renton, WA
posted 3 months ago
The IT Service Technician position is a critical role within Apex Systems, focusing on IT service delivery in accordance with Managed Client policies and procedures. This role operates on a Monday to Friday schedule from 7 am to 4 pm, providing essential support to clients through various services including IMAC (Install, Move, Add, Change), Break Fix, and Desk side Support. The technician will coordinate with client end users to set expectations and availability for conducting Managed Client Services, ensuring a seamless experience for all users. In this position, the technician will perform troubleshooting, parts replacement, system upgrades, and basic deployments and repairs on client assets located in both campus and remote locations. A key responsibility is to identify potential issues that could negatively impact the end user experience and to take appropriate action to mitigate these risks. The technician will strive to meet all client Service Level Agreements (SLAs) and customer satisfaction goals, escalating any significant issues to the Desktop Support Site Lead that may affect client operations. Additionally, the IT Service Technician will provide onsite shadowing to the Program Field Service Team when required, serving as an entry point for developing technical and customer service skills that can lead to more advanced roles within the field services domain. The role involves basic installation and maintenance of technical products, following predefined procedures and tasks in daily activities, with work regularly reviewed by more senior technical specialists.