IT Support Technician, 1st Shift

Unclassified - Garland, UT

Full-time - Entry Level

Garland, UT

About the position

The IT Support Technician role at Lakeshore involves providing technical support to end users at the distribution campus in Garland, UT. The position focuses on maintaining and troubleshooting IT equipment, ensuring efficient operations, and collaborating with the HQ IT team. The ideal candidate is tech-savvy, eager to learn, and possesses strong customer service skills.

Responsibilities

• Providing Help Desk support for DC management and end users
• Maintaining DC/warehouse equipment and spare inventory
• Building, deploying, maintaining, and troubleshooting personal computers (laptop/desktop), printers (laser/Zebra), and RF wireless equipment
• Performing basic network and RF troubleshooting
• Responding to service issues and requests in a timely, efficient manner
• Responding to calls and assigning tickets; updating tickets in Freshservice system
• Performing Office365 user maintenance and assisting with O365 setup and support
• Maintaining an excellent working relationship and customer service skills with end users
• Collaborating with other IT Operations personnel to achieve the best results
• Translating technical terms into non-technical language for users and onsite leadership
• Assisting DC staff in troubleshooting conveyor or other system issues when necessary
• Recognizing high-priority issues and responding accordingly
• Being available for off-hours on-call and/or occasional flexibility with working hours if needed

Requirements

• 1-2 years of computer support experience; previous Desktop Support experience a plus
• Solid grasp of troubleshooting Windows, Mac, iPhone® and Android® technologies
• 1-2 years of HP printer and Zebra label printer experience
• Past experience with Android based RF equipment is a plus
• Self-motivated with good time management and organizational skills
• Sense of urgency
• Excellent attention to detail
• Strong interpersonal and communication skills
• Ability to perform at a high level without close supervision
• Ability to articulate technical issues clearly
• Availability for on-call rotation and/or occasional Saturdays (standard work week is Monday-Friday)

Benefits

• Competitive compensation based on skills and experience, plus a bonus plan
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Casual dress