IT Support Technician 2

Universal Weather And Aviation - Tampa, FL

Full-time - Entry Level

Remote - Tampa, FL

Management of Companies and Enterprises

About the position

The IT Support Technician 2 role at Air Culinaire Worldwide is a critical support position focused on maintaining and enhancing the technology infrastructure that supports daily operations. This position involves troubleshooting technology issues, managing hardware and software installations, and providing exceptional end-user support across multiple locations. The technician will work closely with the technology team to ensure efficient operations and contribute to various infrastructure projects.

Responsibilities

• Troubleshoot technology issues.
• Install & maintain hardware equipment, computer peripherals, and software.
• Perform on-site and remote troubleshooting.
• Troubleshoot networking and connection issues.
• Solve complex hardware & software issues.
• Take ownership of the support ticket lifecycle and strive to exceed support SLAs expectations.
• Perform asset management duties while maintaining best inventory practices.
• Conduct asset and user audits in a timely manner.
• Actively participate in infrastructure projects with fellow team members.
• Assist in training end users on best practices when using company applications, computer hardware, and maintaining security standards.
• Strive to exceed customer satisfaction levels.
• Review existing and emerging technologies to grow skillset and abilities.
• Author and document resolutions.

Requirements

• Associate degree or equivalent work experience in Computer Science or related field.
• Relevant work experience of 5+ years in a technical support role.
• Excellent communication abilities.
• Corporate professionalism.
• Strong analytical and critical thinking abilities.
• Thorough documentation creation practices.
• Proven ability to maintain and continually improve on support levels.
• Strong desire for continued learning and growth opportunities.
• Active Directory administration experience.
• Microsoft Dynamics 365 knowledge.
• Microsoft 365 administration experience.
• LAN/WAN and ISP fundamentals preferred.
• VPN Server Administration (Windows, Azure) preferred.

Nice-to-haves

• Understanding of concepts such as RDS, VLAN's, SIP/POTS/VoIP, file sharing preferred.

Benefits

• Healthcare and supplemental benefits after 30 days of employment.
• 401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of contributions.
• Three medical plans with excellent employer contribution.
• Dental and Vision insurance available.
• Company paid basic life insurance with options for additional voluntary term life.
• Company paid short-term and long-term disability insurance.
• Supplemental benefits including critical illness, accident insurance, hospital indemnity insurance, and pet insurance.
• Health Savings Account and Flexible Spending Account available for eligible plans.
• Generous Paid Time Off Program for full-time employees.
• Employee Assistance Program (EAP).