Stillwater Area Public Schools - Stillwater, MN
posted 4 months ago
The IT Support Technician plays a crucial role in ensuring the smooth operation of technology systems across the district. This position involves providing technical support to staff and students, troubleshooting hardware and software issues, and maintaining computer systems and networks. The technician will be responsible for responding to support requests, diagnosing problems, and implementing solutions in a timely manner. The role requires a strong understanding of computer systems, networks, and various software applications, as well as excellent communication skills to assist users effectively. In addition to troubleshooting and resolving technical issues, the IT Support Technician will also be involved in the installation and configuration of new hardware and software. This includes setting up computers, printers, and other peripherals, as well as ensuring that all systems are updated with the latest software patches and security updates. The technician will work closely with other IT staff to maintain the integrity and security of the district's technology infrastructure. The position requires a proactive approach to identifying potential issues before they become problems, as well as the ability to work independently and as part of a team. The IT Support Technician will also be responsible for documenting support requests and resolutions, maintaining inventory of IT equipment, and assisting with training staff and students on the use of technology resources. This role is essential for fostering a positive learning environment through effective technology support.