IT Support Technician - Aurora, CO

$78,853 - $123,219/Yr

Icr International Limited - Aurora, CO

Full-time - Entry Level

Remote - Aurora, CO

Professional, Scientific, and Technical Services

About the position

The IT Support Technician role at ICR involves providing comprehensive end-user support both in-person and remotely to users across various global sites. The technician will be responsible for troubleshooting, configuring, and maintaining IT equipment, ensuring adherence to information assurance guidelines, and providing on-call support as needed.

Responsibilities

• Provide IT helpdesk support (Tier 1) for end-users both in-person and via email, phone, and chat.
• Configure and maintain equipment including desktops, laptops, virtual machines, printers, and phones.
• Create and maintain user accounts, including password reset.
• Generate and maintain documentation to share knowledge with the IT team on common issues/resolutions.
• Support the IT infrastructure team including patching, rebooting, and performing physical maintenance.
• Ensure end-users and systems adhere to Information Assurance (IA) guidelines and best-practice.
• Provide on-call support after hours, as required, to support critical operations.

Requirements

• Active Top Secret Security Clearance with SSBI.
• Minimum one (1) year of experience in an IT help-desk environment.
• Ability to perform initial issue triage and troubleshoot.
• Experience imaging, configuring, and repairing PCs, including basic hardware upgrades (hard drive, RAM).
• Strong customer service skills, with the ability to interact with both internal and external customers.
• Strong communication skills, both oral and written.
• Current DoD 8570 IAT Level 2 baseline certification (ex Security+ CE) or ability to obtain within 2 months of start date.

Nice-to-haves

• Associate's degree in Information Technology related field.
• Experience providing support in an environment with multiple isolated networks.
• Experience supporting a Microsoft Windows-based environment (Windows 10, Terminal Services, Active Directory).
• Experience supporting Linux workstations and servers (RHEL 8, Ubuntu).
• Experience administering Microsoft Office365.
• Experience creating and maintaining VMs in a VMWare ESXi environment.
• Experience reconfiguring network switches.
• Experience using IT Service Management tracking software.
• Hardware repair certification (such as Dell TechDirect).

Benefits

• Health insurance
• Paid time off
• Retirement plan
• Company equity
• Flexible paid time off policy
• Opportunity for a raise and bonus during the year