IT Support Technician (Coeur dAlene)

$55,000 - $65,000/Yr

Idaho Forest Group - Coeur d'Alene, ID

Full-time

Coeur d'Alene, ID

Wood Product Manufacturing

About the position

The IT Support Technician will provide essential technical support to employees, ensuring high standards of customer service while managing various ongoing tasks and urgent issues. This role involves troubleshooting and resolving technical problems, supporting help desk processes, and maintaining documentation on common issues. The technician will also assist with the administration of business software applications and may be required to travel between sites and provide after-hours support.

Responsibilities

• Serve as the primary interface with employees for support of technology
• Identify, escalate, and resolve a variety of technical problems
• Professionally respond to telephone calls, e-mails, and employee requests for technical support
• Track and monitor open problems to ensure a high standard of customer service is met
• Communicate system outages and updates to users
• Installation and troubleshooting of Windows, Apple, and Android devices and peripherals
• Assist with administration of business software applications and related services
• Create and maintain documentation on common issues and processes
• Assist in troubleshooting if interruption of services occurs
• Creation and management of user accounts and access to file servers and applications
• Remain current with trends and advances in technology
• Make recommendations to enhance functionality and service to users
• Work with IT to identify new software and hardware, including replacements and upgrades
• Participate in a regular on-call rotation
• Assist in maintaining an accurate inventory of IT equipment
• Configuration and installation of phones, computers, and printers
• Other duties as needed.

Requirements

• High School Diploma or GED
• Two years of information technology related experience or combination of experience and post-secondary technical training
• Hands-on experience with Windows, Apple, and Android devices
• Experience with all versions of Microsoft Office
• Working knowledge of computer systems and networks
• Ability to follow policies and procedures
• Valid driver's license
• Ability to pass a drug and alcohol test, post-offer pre-employment physical, and background check.

Nice-to-haves

• Associate degree in Computer Science or equivalent work experience
• Minimum of 2 years of experience in IT Support
• Experience in a manufacturing industry background strongly preferred
• Certification in one or more; networking or systems administration is highly desired.

Benefits

• Equal Opportunity Employer
• Reasonable accommodation for individuals with disabilities