IT Support Technician - Desktop Support Specialist - (Onsite, Topeka, Kansas)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary The role requires the ability to install and configure IT equipment, perform PC refreshes, deploy new hires' devices, and manage device retirement. Responsibilities include reimaging laptops, basic inventory management, and upgrading hardware/software. The role also involves troubleshooting software (Windows 10/11, Office, Outlook, Teams) and hardware issues, including printers, and maintaining printer operations. Candidates will manage AD group modifications, user and service account creation, and handle appointment scheduling with customers. The successful candidate will take ownership of assigned tickets, ensuring timely resolution and escalating issues when necessary. Excellent verbal communication skills and a strong customer service focus are essential for providing support via phone, email, and in-person in a fast-paced environment. Your role in our mission * Interfaces with end users to resolve problems concerning system functions reported through a problem ticket. Reviews information provided, and diagnoses issue based on established procedures and scripts. Resolves problems by following scripts and assessing diagnostic information. * Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Escalates unresolved issues or problems. * Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or racking network equipment, in accordance with established guidelines and procedures. * Provides basic or routine guidance to client population on system and products to eliminate recurring errors for smaller or stand-alone systems/products with minimal coordination. * Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives. * Supports documentation maintenance by updating information and changes as directed. What we're looking for * Two or more years of Active Directory Experience * Two or more years of technical support experience * Experience working with company products and operating systems * Experience working with solving computer-related technical problems * Experience working with the company escalation policy What you should expect in this role This is an onsite position in Topeka, Kansas. May require shift or weekend work. Video cameras must be used during all interviews, as well as during the initial week of orientation. The deadline to submit applications for this posting is January 31, 2025. #LI-KR1 The pay range for this position is $33,400.00 - $47,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.