IT Support Technician (EMR User Support)

$64,800 - $83,820/Yr

Kaiser Permanente - Vacaville, CA

Full-time - Entry Level

Vacaville, CA

10,001+ employees

Ambulatory Health Care Services

About the position

The IT Support Technician (EMR User Support) is responsible for providing first and second level technical support to resolve issues with products and applications. This role involves maintaining computer systems, collaborating with cross-functional teams, and interacting with third-party vendors to ensure effective problem resolution and customer satisfaction.

Responsibilities

• Provide first level and basic second level support to resolve problems with products and applications.
• Complete work assignments by applying up-to-date knowledge in the subject area to meet deadlines.
• Collaborate with others, often cross-functionally, to solve business problems.
• Support troubleshooting efforts in conjunction with customers to identify routine and moderately complex problems.
• Follow procedures for incident escalation and notification to leadership.
• Resolve non-complex problems and attempt to resolve complex problems.
• Support tracking and documentation of details of problems, status of service requests, and resolutions.
• Support the execution of disaster recovery and business continuity processes and events.

Requirements

• Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field, or minimum two (2) years IT experience in a support or operations environment.