IT Support Technician (Hybrid)

Spartan Light Metal Products - St. Louis, MO

Full-time

Remote - St. Louis, MO

Transportation Equipment Manufacturing

About the position

Spartan Light Metal Products is seeking a dedicated Information Technology professional to join our team in a hybrid role that involves both on-site and remote work. This position requires travel to our plants in Hannibal, MO, and Mexico, MO, as well as occasional visits to our corporate office in St. Louis. The successful candidate will play a crucial role in providing technical support for PC hardware and software, as well as operational support for our network systems. Our company is at the forefront of automotive manufacturing, producing highly engineered parts for both electric and fuel-powered vehicles, and we pride ourselves on our family values and commitment to servant leadership, collaboration, safety, and quality. In this role, you will be responsible for maintaining computer equipment, office equipment, and telephone systems, acting as the primary help-desk support for PC, network, and phone users. You will coordinate and perform all workstation functions, ensuring that end-users receive the technical support they need to minimize downtime. Your contributions will directly impact the efficiency of our operations and the satisfaction of our employees. As a member of the Information Technology team, you will participate in achieving departmental and company goals while embodying Spartan's core operating values. This position offers opportunities for growth and development, as well as a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a 401k match and tuition reimbursement.

Responsibilities

• Coordinates and performs all workstation functions and provides technical support to end-users.
• Sets-up, installs, configures, diagnoses, repairs, maintains and upgrades PCs and hardware/peripherals. Performs all operating system and software upgrades.
• Analyzes and troubleshoots problems and provides end-user support. Minimizes end-user downtime.
• Trains users, as needed, on current operating system, various software packages and use of hardware.
• Provides technical support and troubleshoots problems for production and die cast machine computers.
• Sets-up, installs, configures, diagnoses, maintains and upgrades production and die cast machine computers.
• Serves as first-level contact for support on phone system, copiers and other office equipment.
• Performs basic to moderately complex network support duties.
• Performs user account management, security management, anti-virus functions, workstation application and hardware support, and performance monitoring functions.
• Troubleshoots problems and maintains network ensuring minimal downtime.
• Performs cell phone management and support duties for all locations.
• Collects outdated equipment for recycling or disposal and keeps inventory updated.
• Monitors, tracks and documents problems/issues to ensure timely resolution and to identify on-going issues.
• Schedules system maintenance ensuring downtime has minimal impact on production and operations.
• Develops and maintains systems-related documentation and develops documentation to support processes.
• Handles vendor relations to ensure support for hardware/software and office equipment issues.
• Contributes to and supports the existence of a positive work environment through personal involvement by communicating, interacting and behaving in a manner that promotes productive relationships with coworkers, supervisors, customers, and others with whom such relationships are important to the success of company operations.
• Performs other duties and handles ad-hoc projects as assigned. Provides after-hours support as needed.

Requirements

• 2-4 years related experience, with strong experience in network support functions.

Nice-to-haves

• Two-year degree in IT Administration, Network/Server Administration or related field; or related technical certification.
• 5 years related experience.

Benefits

• Comprehensive benefit package, including medical, dental, vision, company provided life insurance!
• 401k Match!
• Tuition reimbursement!
• Growth and development opportunities!
• Bonus opportunities!