Spartan Light Metal Products - Mexico, MO

posted 5 months ago

Full-time
Remote - Mexico, MO
Transportation Equipment Manufacturing

About the position

Spartan Light Metal Products is seeking a dedicated Information Technology professional to join our team in a hybrid role that involves both in-office and remote work. This position is crucial for maintaining the technological backbone of our operations, which supports the manufacturing of highly engineered parts for electric and fuel-powered vehicles. Our company has a rich history of over 60 years, rooted in family values and a commitment to servant leadership, collaboration, safety, and quality. As part of our IT team, you will play a vital role in ensuring that our computer systems and networks operate smoothly, enabling our talented workforce to perform at their best. In this role, you will be responsible for workstation and technical support duties for PC hardware and software, as well as operational support for our network. You will maintain computer equipment, office equipment, and the telephone system, acting as the first point of contact for help-desk support to users. Your contributions will directly impact the efficiency of our operations and the satisfaction of our employees. The position requires travel to our plants in Hannibal, MO, and Mexico, MO, as well as occasional visits to our St. Louis corporate office. You will be expected to work one day at each plant and up to three days per week remotely, making this a flexible and dynamic work environment. Your ability to analyze and troubleshoot technical issues will be essential in minimizing downtime and ensuring that our production processes run smoothly. As a member of the Spartan team, you will be expected to embody our core operating values through your actions and behaviors, contributing to a positive work environment and fostering productive relationships with coworkers and stakeholders.

Responsibilities

  • Coordinates and performs all workstation functions and provides technical support to end-users.
  • Sets-up, installs, configures, diagnoses, repairs, maintains and upgrades PCs and hardware/peripherals. Performs all operating system and software upgrades.
  • Analyzes and troubleshoots problems and provides end-user support. Minimizes end-user downtime.
  • Trains users, as needed, on current operating system, various software packages and use of hardware.
  • Provides technical support and troubleshoots problems for production and die cast machine computers.
  • Sets-up, installs, configures, diagnoses, maintains and upgrades production and die cast machine computers.
  • Serves as first-level contact for support on phone system, copiers and other office equipment.
  • Performs basic to moderately complex network support duties.
  • Performs user account management, security management, anti-virus functions, workstation application and hardware support, and performance monitoring functions.
  • Troubleshoots problems and maintains network ensuring minimal downtime.
  • Performs cell phone management and support duties for all locations.
  • Collects outdated equipment for recycling or disposal and keeps inventory updated.
  • Monitors, tracks and documents problems/issues to ensure timely resolution and to identify ongoing issues.
  • Schedules system maintenance ensuring downtime has minimal impact on production and operations.
  • Develops and maintains systems-related documentation and develops documentation to support processes.
  • Handles vendor relations to ensure support for hardware/software and office equipment issues.
  • Contributes to and supports the existence of a positive work environment through personal involvement by communicating, interacting and behaving in a manner that promotes productive relationships with coworkers, supervisors, customers, and others with whom such relationships are important to the success of company operations.
  • Performs other duties and handles ad-hoc projects as assigned. Provides after-hours support as needed.

Requirements

  • 2-4 years related experience, with strong experience in network support functions.

Nice-to-haves

  • Two-year degree in IT Administration, Network/Server Administration or related field; or related technical certification.
  • 5 years related experience.

Benefits

  • Comprehensive benefit package, including medical, dental, vision, company provided life insurance!
  • 401k Match!
  • Tuition reimbursement!
  • Growth and development opportunities!
  • Bonus opportunities!
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