IT Support Technician I

Grand Sierra Resort and Casino - Reno, NV

Full-time - Entry Level

Reno, NV

Accommodation

About the position

The IT Support Technician I at Grand Sierra Resort and Casino is responsible for providing help desk support to users, addressing inquiries, and resolving technical issues related to hardware and software. This entry-level position involves processing IT requests, troubleshooting systems, and ensuring user satisfaction through effective communication and problem-solving skills.

Responsibilities

• Provide Help Desk phone and email support, responding to user inquiries with a positive attitude.
• Process IT requests for new users, including setting up workstations, printers, phones, and other peripherals.
• Perform system backups and monitor system performance.
• Troubleshoot software and hardware issues to maintain system functionality.
• Monitor environmental equipment such as air conditioning and humidity levels for computer equipment.
• Assist customers with problems related to computer hardware, software, telecommunications, and mobile devices.
• Review and update documentation related to IT processes and systems.
• Communicate clearly and professionally with users, both orally and in writing.
• Follow policies and procedures as outlined by the IT department.

Requirements

• Excellent oral and written communication skills in English.
• Ability to read, analyze, and interpret technical documents and procedures.
• Ability to establish and maintain effective working relationships.
• Ability to perform basic business math and manage multiple tasks simultaneously.
• Ability to work effectively with minimal supervision.

Nice-to-haves

• Technical training certificates related to IT support or help desk operations.
• Familiarity with operating systems and hardware architecture.
• Basic networking knowledge.
• Experience with Microsoft Office and business applications.

Benefits

• Flexible work schedule to accommodate occasional work outside of normal business hours.