Texas Tech University Health Sciences Center - Lubbock, TX
posted 5 months ago
The IT Support Technician I at Texas Tech University Health Sciences Center is responsible for providing essential technical support and assistance to various departments, faculty, staff, and students. This role primarily focuses on basic hardware support and some software maintenance, ensuring that all technical issues are addressed efficiently and effectively. The technician will work under close supervision from management and project leads, which allows for a structured learning environment while contributing to the operational needs of the institution. In this position, the technician will handle a variety of tasks including troubleshooting hardware issues, performing maintenance on desktops, printers, and lab equipment, and addressing some software-related problems. The role requires adherence to institutional policies and departmental guidelines, ensuring that all actions align with the organization's standards and practices. The technician will also be expected to perform technical duties that are crucial for the smooth operation of departmental business processes. The ideal candidate will possess strong communication skills, both verbal and written, to effectively interact with users and provide clear instructions. Additionally, the technician should demonstrate basic analytical skills, enabling them to diagnose problems and develop logical solutions. A foundational understanding of technology hardware and software is essential, along with the ability to prioritize tasks and manage time efficiently. Training in fundamental hardware and software support, whether through formal education or practical experience, is a key requirement for this role.