Arvig - Perham, MN
posted 5 months ago
As an IT Support Technician I, you will play a crucial role in providing professional and courteous technical support to our internal customers. Your primary responsibility will be to assist users effectively and in a timely manner through a variety of daily tasks and project duties. This position requires a strong commitment to customer service and the ability to troubleshoot and resolve technical issues efficiently. You will be the first point of contact for technical support, addressing inquiries and problems related to computer systems, networks, and other IT-related services. Your role will involve not only responding to support requests but also proactively identifying and resolving potential issues before they escalate. In this position, you will utilize your technical knowledge and skills to assist users with a range of issues, including but not limited to network services such as DNS, DHCP, SNMP, RADIUS, and various email, file, and print services. You will be expected to work within an issue tracking or ticketing system to document and manage support requests, ensuring that all interactions are recorded accurately. Your ability to communicate technical information clearly to non-technical users will be essential in helping them understand and resolve their issues. Additionally, you may be required to work outside of regular hours to meet departmental or company needs, demonstrating flexibility and dedication to your role.